Refund policy

RETURNS & REFUND POLICY

This policy applies to purchases from Marlowe. Nothing in this policy affects your statutory rights.

RIGHT TO CANCEL
If you are a consumer in the United Kingdom, you may have a legal right to cancel an eligible distance purchase within 14 days of receiving the goods. To exercise this right, contact us at mymarlowe.uk@gmail.com with your order details and a clear statement that you wish to cancel.

RETURNING GOODS
After telling us that you wish to cancel, you generally have a further 14 days to return the goods. Please contact us before sending anything back so that we can provide return instructions. You are responsible for taking reasonable care of the goods while they are in your possession.

REFUNDS
Where a cancellation is valid, we will issue a refund in accordance with applicable law. This includes the standard delivery cost where the law requires it; any additional cost arising from a delivery method chosen by you beyond the least expensive standard option may not be refundable. We may make a deduction where the value of goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.

FAULTY OR MISDESCRIBED GOODS
If goods are faulty, damaged or not as described, you may have rights to a repair, replacement or refund under applicable law. Contact us at mymarlowe.uk@gmail.com with your order details and a description of the issue so we can explain the next steps.

EXCLUSIONS
Some goods or circumstances may be excluded from cancellation rights under applicable law. We will not restrict any right that cannot lawfully be excluded.

CONTACT
To start a cancellation, return or refund request, email mymarlowe.uk@gmail.com.